Privacy Policy

Effective date: November 13, 2025


This Privacy Policy explains how Flashphoner Limited (“we”, “our”, or “us”) collects, uses, and protects your information when you use Zapp Messenger (“Zapp”, “the Service”, “the App”) accessible at https://zapp.video.


By using Zapp Messenger, you agree to this Privacy Policy. If you do not agree, please do not use our Service.


1. Company Information

Company name: Flashphoner Limited
Address: 7/F, MW Tower, 111 Bonham Strand, Sheung Wan, Hong Kong
Country: Hong Kong
Email: support@zapp.video


2. Information We Collect

  • Account information: email address, name
  • Authentication data: login via email, Google, Apple, or GitHub
  • Usage data: device type, browser, access times, and interactions
  • Analytics data via Google Analytics
  • Cookies for essential and analytics purposes

3. How We Use Your Information

  • Provide and maintain Zapp Messenger
  • Allow login and synchronization across devices
  • Analyze usage to improve functionality
  • Process payments via Stripe, PayPro, and 2Checkout
  • Communicate about account or updates

4. Legal Bases for Processing (GDPR)

  • Performance of a contract
  • Legitimate interest
  • Consent (for cookies and communications)
  • Legal obligation

5. Data Storage and Retention

Your data is securely stored on AWS, DigitalOcean, and Google Cloud servers in the EU. We retain your data until you request deletion. Contact support@zapp.video to delete your account.


6. Cookies

We use essential and analytics cookies. You are notified via a cookie consent banner and can disable non-essential cookies anytime.


7. Payment Processing

All billing is processed securely by Stripe, PayPro, and 2Checkout. We do not store your payment data.


8. Data Sharing and Transfers

We do not share or sell data. There is no cross-border data transfer outside EU storage regions.


9. Your Rights (GDPR & CCPA)

  • Access, correction, deletion, restriction
  • Data portability and objection
  • Withdraw consent anytime
  • California residents: disclosure, deletion, opt-out (we do not sell data)

10. Security

We use encryption and secure storage to protect your data, but no system is 100% secure.


11. Children’s Privacy

Zapp Messenger is not directed toward children under 13. We do not knowingly collect children’s data.


12. Changes to This Policy

We may update this Policy and will post revisions at https://zapp.video/privacy.html.


13. Contact Us

Email: support@zapp.video
Address: Flashphoner Limited, 7/F, MW Tower, 111 Bonham Strand, Sheung Wan, Hong Kong